A Blog for Clients

A look back at a program that changed staffing…

Gallup’s State of the Global Workforce report determined that worldwide, only 13% of employees are engaged at work. That statistic doesn’t even take into account temporary employees who tend to be less engaged than full-time workers, a challenge that Roth Staffing Companies and its specialized business lines face every day.

Roth Staffing’s Ambassador Program™ is a solution that was launched in 2008 responding to the experience of disconnect that many temporary employees feel upon arriving for their assignment at a company’s workplace.  The intention of the Ambassador Program was to ensure Ambassadors (the temporary employees who represent Roth Staffing Companies on assignment) never feel like a “temp,” but instead positions them for success and makes them understand that they, in fact, are the most important part of the equation.  Ambassadors uncover their supervisors’ criteria for performing with excellence and learn exactly what to do—and what not to do.

Why should this matter to you? 

Informed and equipped Ambassadors who have had one-on-one time with their supervisors are more engaged and productive on assignment.  Roth Staffing’s Customer Experience department has found that Ambassadors who have experienced the Ambassador Program are significantly more satisfied than other candidates—they typically rank their engagement an entire point higher on a five-point scale.

And it’s not just on an individual level; Roth Staffing Companies is the only staffing company to win all the industry’s top awards in a single year including Staffing Industry Analysts’ “Best Staffing Firms to Work For” and “Best Staffing Firms to Temp For,” as well as Inavero and CareerBuilder’s “Best of Staffing—Client” and “Best of Staffing—Talent.”  We’re the only company in the nation to do it.

Engaged Ambassadors who are passionate about enlivening our company’s Purpose and Promise have told industry and business experts that Roth Staffing’s commitment to create remarkable experiences through the Ambassador Program and other groundbreaking initiatives have truly made their lives better.

…Which comes back to our Purpose—“To make life better for the people we serve.”®  As we approach our company’s 20th anniversary and reminisce over two decades of engaging Ambassadors and providing the talent to help customers achieve their business goals, we look back on the Ambassador Program as a gamechanger for our company and the staffing industry.

“Customers are important, but when it comes down to it, Ambassador satisfaction is even more important,” says Staci Johnson, Vice President of Marketing for Roth Staffing Companies.  “If you engage that group of people, everything else falls into place—Ambassadors are passionate about creating remarkable experiences and achieving customers’ business goals, which makes customers happy and engaged as well.”

On August 15th, 2014, we’ll certainly celebrate the program that changed staffing… and look forward to 20 more years of remarkable experiences.

Ask your local branch office how the Ambassador Program can help to achieve your business goals and change the way that you experience contingent labor!