Roth Staffing Companies’ unprecedented feat of being the only staffing firm to receive all of the industry’s top awards in 2013 means tangible benefits for its staffing clients according to Inavero. This is the third consecutive year that Roth Staffing has received both of Inavero’s Best of Staffing™—Client and Best of Staffing™—Talent honors.
Inavero, the world’s leading provider of client and job satisfaction research for staffing companies, partnered with CareerBuilder to analyze the reasons why Best of Staffing™ winners have been proven to deliver higher quality service and talent than the remaining 17,000 staffing companies in the U.S. Inavero and CareerBuilder revealed that four factors differentiate Roth Staffing Companies and their fellow Best of Staffing winners from the rest of the industry—lower turnover of internal staff, focus on culture and quality, proactive quality control, and exceptional responsiveness.
While the average staffing firm sees approximately 21% internal turnover, Best of Staffing winners exhibit less than 10%. This enables the top staffing firms to cultivate long-term, dedicated relationships with their clients and temporary employees (Roth Staffing’s “Ambassadors”).
In fact, developed relationships and dedicated internal coworkers can lead to better communication between staffing firms and their clients and candidates. Research conducted by Inavero and CareerBuilder found that less than 25% of staffing firms maintain policies to communicate with their clients and candidates a few days prior to the start of an assignment despite 75% admitting that this communication is crucial to customer satisfaction. In addition, a mere 25% of staffing clients report that they receive a response within two hours of notifying their staffing firm of a problem. Overall, Best of Staffing winners have proactive quality control measures in place, follow up with their clients and temporary employees regularly, and emphasize prompt problem resolution time more often than their unlisted counterparts.
The best staffing firms also realize the significance of finding quality candidates that fit clients’ workplace culture. Inavero and CareerBuilder state that “Best of Staffing winners were 33% more likely to list ‘culture fit’ as one of the three most important attributes of a successful placement compared to those who didn’t make the list.” Essentially, preeminent staffing firms seek to deliver candidates that not only possess the skills that clients need, but also jive with their company culture in order to produce quality placements that satisfy both clients and candidates.
Attention to all four factors launches the nation’s most capable staffing firms onto Inavero’s Best of Staffing lists, which contain staffing firms that achieve satisfaction scores of more than double the industry average. According to CareerBuilder and Inavero, “This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality […] This year’s lists highlight a growing divide among the industry’s leaders and laggards.”
“Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country, yet so many job seekers don’t take advantage of this expertise and resource,” says Inavero Founder & CEO Eric Gregg. “Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing firm that can either secure the talent or employment opportunity they need.”
“While competition for top talent remains intense, the 2013 Best of Staffing lists will provide companies and job seekers with an important resource that can make both parties’ goals more easily attainable,” adds Eric Gilpin, President of CareerBuilder’s Staffing & Recruiting Group.
Less than one percent of all North American staffing firms receive a Best of Staffing designation for service excellence, and even fewer appear on both lists. In 2013, Roth Staffing Companies received Inavero and CareerBuilder’s Best of Staffing—Client and Best of Staffing—Talent awards. Roth Staffing also earned Staffing Industry Analysts’ “Best Staffing Firm to Work For” and “Best Staffing Firm to Temp For” honors, making it the only staffing firm to receive all of the industry’s most prestigious awards.
These awards are a byproduct of Roth Staffing’s unique culture, which stems from engaged employees and a pursuit of “engagement.” Roth Staffing’s philosophy has been to focus on creating a great work place that inspires and motivates its coworkers, and then spread this passion to clients and Ambassadors. The company’s internal Customer Experience Department has found that clients and Ambassadors are more engaged when Roth Staffing coworkers are dedicated to fulfilling the organization’s Promise—“We love to create remarkable experience… every person, every time”®—and Purpose—“To make life better for the people we serve.”® This research supports Inavero’s discovery that “Exceptional service in staffing begins with a unique culture and engaged internal coworkers.”
About Roth Staffing Companies, L.P.
Roth Staffing Companies is the only large staffing company to receive all of the industry’s most prestigious honors in one year including Staffing Industry Analysts’ “Best Staffing Firms to Work For” and “Best Staffing Firms to Temp/Contract For”, Inavero’s “Best of Staffing® – Client” and “Best of Staffing® – Talent”, and the highest award presented by the American Staffing Association’s VOICE Awards. Roth Staffing remains the only staffing firm ever ranked #1 on the Inc. 500 list of fastest-growing, privately-owned companies.
Roth Staffing is a family of full-service business lines providing temporary, temporary-to-hire, and direct hire placements from more than 100 branch offices and dozens of on-premise locations in 21 states and the District of Columbia: Ultimate Staffing Services specializes in staffing for administrative, clerical, customer service and manufacturing & production positions; Ledgent Finance & Accounting specializes in professional staffing services including the placement of finance and accounting professionals; Ledgent Technology & Engineering specializes in technology and engineering placements; Adams & Martin Group specializes in legal staffing, project management and attorney search; and One Squared Managed Solutions manages MSP and VMS solutions for large contingent workforce programs.
Please visit our website at www.rothstaffing.com for more information or call (714) 939-8600.