In 2008, Roth Staffing Companies introduced the Ambassador Program®, an innovative process designed to engage the hearts and minds of Ambassadors (the temporary employees who represent Roth Staffing) and enable them to own the outcome of their work assignment. Through the Ambassador Program, Ambassadors are introduced to the company’s Purpose “To make life better for the people we serve”®, and Roth Staffing’s Promise—“We love to create remarkable experiences… every person, every time,”®—to prepare them to represent Roth Staffing as an Ambassador of the company.
“Ambassadors are instructed to engage each hiring manager in a short series of questions at the beginning of every assignment,” explains Shawna Brown, Director of Service for Roth Staffing Companies. “The process not only better engages the Ambassador, but the quality of work also improves. The Ambassador has clarity of focus and is positioned on a clear path to create remarkable experiences and provide quality service to each and every hiring manager.”
Several years after its implementation, the Ambassador Program continues to considerably impact customer and Ambassador satisfaction and engagement. In fact, Roth Staffing Companies is the only company out of the nation’s 17,000 staffing companies to win all of the industry’s top awards in a single year including Staffing Industry Analysts’ “Best Staffing Firms to Work For” and “Best Staffing Firms to Temp For,” as well as Inavero and CareerBuilder’s “Best of Staffing®—Client” and “Best of Staffing®—Talent.” Roth Staffing’s internal Customer Experience department has also recorded the positive effects of the Ambassador Program upon customers and Ambassadors via its semi-annual engagement surveys.
“On a scale of 1 to 5—5 being the highest—customers went from an average Overall Engagement score of 3.82 before the Ambassador Program’s rollout to an average score of 4.24 after the program’s implementation,” says Roth Staffing’s Manager of Customer Experience, Lori Eade. “The Ambassador Program has also been proven to positively affect Roth Staffing’s Ambassadors; their average Overall Engagement score increased from 2.88 to 4.02!”
Roth Staffing Companies’ Founder & CEO, Ben Roth, developed the innovative program that has changed the staffing industry. “The data tells us that we have found the solution to the biggest challenge in staffing—helping a temporary employee move from simply filling a position to becoming passionate about delivering remarkable experiences for Roth Staffing’s customers,” says Roth, “We know that the only way to deliver on our Company’s Purpose and Promise is to fully engage the hearts and minds of our temporary employees and provide them a path to success.”
To learn more about Roth Staffing’s award-winning technologies and processes, please visit www.rothstaffing.com.
About Roth Staffing Companies, L.P.
Roth Staffing Companies is a staffing solution provider and workforce solutions organization operating from more than 100 locations in 21 states and the District of Columbia via five specialized business lines: Ultimate Staffing Services, Ledgent Finance & Accounting, Adams & Martin Group, Ledgent Technology & Engineering, and About Talent.
Roth Staffing Companies is the only organization to receive all of the industry’s most prestigious honors in a single year and accomplished this unprecedented feat two consecutive years. The Roth organization is recognized in the business community as a leader in culture and coworker engagement and was recognized as one of Achiever’s “50 Most Engaged Workplaces in the United States” in addition to receiving the “Best in Biz Award” for Best Company to Work For. Roth Staffing remains the only firm in the industry ever ranked #1 on the Inc. 500 list of fastest-growing, privately-owned companies.
Visit www.rothstaffing.com for more information or call (714) 939-8600.